Refund and Returns Policy
At Mulika Infotech, we are committed to providing you with high-quality software products and services. We understand that sometimes you may need to request a refund or return a product. This Refund and Returns Policy outlines our procedures and guidelines to ensure a smooth and fair process for both our customers and our team.
- 30-Day Money-Back Guarantee: If you are not satisfied with your software purchase, you may request a refund within 30 days from the date of purchase. This money-back guarantee is valid for all our software products.
- Valid Reasons: Refunds will only be issued for valid reasons, including but not limited to:
- Technical issues that we are unable to resolve within a reasonable time frame.
- You accidentally purchased the same product multiple times.
- The software product is fundamentally different from its description.
- Refund Exclusions: Refunds are not available for:
- Change of mind.
- Incompatibility issues not disclosed on the product page.
- Refund requests made after 30 days from the purchase date.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at email@example.com within 30 days of the purchase date.
- Provide your order number, the product name, and a detailed explanation of the issue that led to your refund request.
- Our support team will review your request and respond within 7 business days.
Returns and Product Exchanges
Defective or Damaged Software
If you receive a software product that is defective or damaged, please contact our customer support team at firstname.lastname@example.org within 7 days of receiving the product. We will provide instructions for returning the damaged product, and we will send you a replacement product.
If you receive the wrong software product, please contact our customer support team within 7 days of receiving the product. We will provide instructions for returning the incorrect product, and we will send you the correct product.
Software Download and Activation
Please note that we do not physically ship software products. All our software products are available for download from our website, and activation keys or licenses are delivered electronically. If you have questions about the download or activation process, please contact our support team for assistance.
If you have any questions or concerns about our Refund and Returns Policy, please contact our customer support team at email@example.com. We are here to assist you and ensure that your experience with our software products is as smooth and enjoyable as possible.
Mulika Infotech reserves the right to amend this policy at any time without prior notice. Any changes made will be posted on this page.